About UpCountry
Celebrating over 30 years of fresh style, fun and fancy!
When Alice Nichols started Up Country in 1984, the only dog collars available were nylon or leather with little or no decoration. Alice designed the first 6 Up Country collars and people thought she was crazy; no one would buy them and they were too expensive and fancy for dogs who roll in the mud. Times have changed and now Up Country brings a sense of style to all aspects of your pets’ life with over 120 collar designs and dozens of lifestyle accessories.
What has not changed in Up Country’s 35 years is the unwavering attention to quality that has become the defining hallmark of our company. We still make our collars, and most of our other products, in our Rhode Island factory. They are hand sewn, pressed and finished with care. We hand pack and check every order that goes out our doors. And unlike some things that change, our satisfaction guarantee never will. We stand behind our products, and we have thousands of happy customers who stand by us. Thanks to all of our Up Country family!
Sizing
How do I measure my dog?
- For collars, measure your dog’s neck with a cloth tape. You cannot size collars based on a weight measurement.
Up Country collars and leads come in three widths: Wide is 1”, Narrow is 5/8” and Teacup is 1/2”
Dog Collar Sizes
Adjustable collars with Quick Release buckle:
- X-Small: 6 – 12”
- Small: 9 – 15”
- Medium: 12 – 18”
- Large: 15 – 21”
- X-Large: 18 – 24”
- XX-Large: 21 – 27”
Teacup collars are recommended for puppies and very small breeds under 10 lbs.
Cat collars are available in sizes 10 and 12. They have a breakaway clasp for safety.
| Size | X-Small (6-12”); Narrow 5/8”, Small (9-15”); Narrow 5/8”, Medium (12-18”); Wide 1“, Large (15-21”); Wide 1”, X-Large (18-24”); Wide 1”, Teacup size 12 |
|---|
Professionally packed and fast shipping
We provide a variety of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse personnel are well trained and will be able to pack the items according to our exact and precise specifications. Your items are carefully inspected and securely secured prior to shipment. Every day, we send hundreds of packages to our customers from all over the world. This is a sign of our determination to be the largest online retailer in the world. Both Europe and the USA have warehouses and distribution centres.
Note: Orders with multiple items will have a separate processing period for each item.
Prior to shipment before shipping, we'll conduct a thorough inspection of the items you've purchased. The majority of orders are delivered within 48 hours. It is expected that delivery will take between 3 and seven days.
Returns
Due to multiple entities which include the factory as well as the warehouse, we're unable to fully manage stock. The stock levels may fluctuate at any time. Please be aware that it is possible that your order will be out of stock after you have made the order.
Our policy is valid for 30 days. If it's been longer than 30 days since you bought the item We're sorry to say that we can't offer you a full exchange or refund.
The item must not be used and in the original packaging. It must also be returned in the original packaging.
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